“Noor asked better questions in week one than we had in a year. The pay run redesign paid for itself in a month of support tickets.”
I've spent nine years untangling the software people use at work, for 4.2M people a month: payroll, physio bookings, furniture and mountain huts.
I start where the problem happens: on the reception desk, in the pay run, at the trailhead. Then I design the fewest decisions that get someone from stuck to done, and I stay until it ships.
Before going independent I designed at Fietsbank and Harbour Labs. Today I lead design at Orrin and take one outside project at a time.
The file so far
Version history
Nine years, four teams and one rule: sit where the problem happens before drawing anything.
Design lead · Orrin
Leading design for payroll across iOS and web; built the Orrin design system.
Independent designer
Product and web projects for Quayside, Holm & Hearth, Vale, Kiln and Tessel.
Senior product designer · Fietsbank
Designed the bike-lease app used by 300,000 commuters in the Netherlands.
Product designer · Harbour Labs
A studio of twelve making internal tools for ports and logistics companies.
[06]
KIND WORDS
What people say after the handover
“She spent four mornings on our front desk before drawing anything. Our receptionists still talk about it, and the booking flow shows it.”
“The 'will it fit?' check was a text field. It cut our returns by a quarter. Noor has no ego about the size of the idea.”
